Managing Conflict and Resistance in the Workplace
(Formerly Conflict Resolution)
| Course Number: | GI 165 | Scheduled Sessions: | ||||
| Cost Per Person: | $159 |
August 6, 2009 |
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| Eligibility: | All | |||||
| Instructor: | Brian Mayer | |||||
| Length: | 1 Day (8:30 - 4:30) | |||||
| Location: | Des Moines, Hoover State Office Building, Level A | |||||
Conflict in an organization is inevitable. If not addressed and managed, conflict can cause significant damage to individuals, teams, and an organization. In this course, managers will learn a simple, direct way to understand the different fears that drive much of the conflict and resistance they see.
Topics include:
- Understand the impact that their conflict style has on other people
- Recognize how employees handle conflict differently than they do
- Be aware of fears and goals of their employees
- Identify and reduce the opposition and resistance of their employees
- Explore ways to improve their communication
Return to Conflict Management and Negotiation