Human Relations Skills
| Course Number: | SC 203 | Scheduled Sessions: | ||||
| Cost Per Person: | $229 |
October 13 & 14, 2009 |
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| Eligibility: | All | |||||
| Instructor: | Carol Tripp | |||||
| Length: | 2 Days (8:30 - 4:30) | |||||
| Location: | Des Moines, Hoover State Office Building, Level A | |||||
Today’s workplace requires employees to deal with a variety of people and situations. During this class, participants will focus on improving their relationships with coworkers, supervisors, and clients. Participants will learn to:
- understand and handle feelings in the workplace, including their own anger and the anger of others
- utilize tools to cope more effectively with work situations beyond their control
- deal with the difficult people encountered through the work day
- improve communication with others in the workplace
Return to Communication and Listening