Listening: The Forgotten Skill

	Course Number:	GI 003			Scheduled Sessions:
	Cost Per Person:	$115			September 22, 2009 March 4, 2010
	Eligibility:	All
	Instructor:	Carol Tripp
	Length:	1 Day (8:30 - 4:30)
	Location:	Des Moines, Hoover State Office Building, Level A

Improved listening means improved job efficiency and productivity. Most employees spend over 50% of their day listening. Accurate listening and retention skills are crucial to help manage the vast amount of information we receive daily. Topics include:

• the role of feedback and perception in the communication process
• the 12 blocks to listening
• nourishing creativity through better listening
• keys to effective listening, including the effect of nonverbal communication on listening
• practical techniques to improve your listening skills

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